Hi all
I 've made ivr prog and made some menu to play for caller.
i have a menu1 as :
welcome ==> menu1 : Please press 1 to Speak with Sales , Press 2 to speak to Support or Press 3 to price list .
caller press 3 and enter price list (menu2)
menu2: for Software Price list press 1 and for Hardware price list press 2
when caller press 1 ,caller enter in level Speak with Sales in menue1 .
i want caller enter in software list price and hearing price list or ... other action .
in fact i want the ivr system recognize keypress tones that caller entered in menu1 and menu2
how can i to do that ?
thank's all
I 've made ivr prog and made some menu to play for caller.
i have a menu1 as :
welcome ==> menu1 : Please press 1 to Speak with Sales , Press 2 to speak to Support or Press 3 to price list .
caller press 3 and enter price list (menu2)
menu2: for Software Price list press 1 and for Hardware price list press 2
when caller press 1 ,caller enter in level Speak with Sales in menue1 .
i want caller enter in software list price and hearing price list or ... other action .
in fact i want the ivr system recognize keypress tones that caller entered in menu1 and menu2
how can i to do that ?
thank's all